I met with Bob, the owner Bob’s Landscaping, yesterday. He showed me his IT infrastructure including the Data Centre. It was a wonderful experience, since I can learn new things while I can get in touch with him and hearing his story about how he build the company from zero and how the IT can help his company to be more efficient, productive and gaining more money.
Bob told me that the company want to upgrade its infrastructure, but he do not have any idea, what should he do, what technology should be implemented in the new network. He ever heard about IP Telephony and wants to implement it in the network, but he really concerned about money. He has network engineer and trust them about all the implementations. I really want to help Bob at that time, give him recommendation about what to implement in his network, so Bob recommend me to meet his network engineer. Nadine Fakhoury, the network engineer was so nice, I never imagine, a women like her works as network engineer.
“Hi, how are you? I am Dessy from Cisco Systems” I try to build rapport with her, introduced my self; asked her about the holiday and so on. From the main conversation, I understood that she wanted to implement IP Telephony, just like Bob have said, but she do not have bunch of network engineer that can help her. I also gathered a wealth of information regarding the network she maintains. She has to maintain 6 sites right now. Each site uses old switch infrastructures from a vendor other than Cisco, so she could not implement IP Telephony in the network. With only 15 users in average in each site, I started to thinking, what Cisco Catalyst switch that really met her need.
Cisco Express 500 seemed to be perfect for her network. The markithecture (marketing architecture) for Express 500 are Smart, Simple, Secure and Affordable. The switch is Smart because it supports Power over Ethernet (PoE) and Quality of Service (QoS) which are good technology to support IP Telephony. The word Simple derived from the ability to configure the switch using GUI (GUI Based) rather than command line based. This GUI based is called Cisco Network Assistant (CNA) and good since the Bob Lanscaping do not have many IT staff. This Express 500 support standard security, this how the words Secure come from. It’s also inexpensive, Affordable, really good for company with tight IT budget. Na
I also thinking about Catalyst 2960 as recommendation for the Network, actually those two switches are look alike, except that Catalyst 2960 do not support PoE right now. The one that will support PoE will come to the market on February 2008. But, beside that weakness, the Catalyst 2960 better than Express 500 because it support more PoE, enhance security and advance QoS. It also support Common Spanning Tree (CST), Rapid Spanning Tree, and Multiple Spanning Tree (MST), compare to Express 500 that only support Common Spanning Tree (CST). But, since the company only put one switch, Spanning Tree Protocol (STP) absolutely is not their consideration. Nadine asked about the price between both of the switch, but crap! I left all my belonging, including the product portfolios with Bob. I promised to grab her the price list, and she seemed to be so happy. Before I grab my stuff, she asking me my recommendation between the two, I recommend her to pick Express 500, it meet her requirement, and then I said, if she wanted to do cool stuff, like better IP Telephony support or wanted to add more switches in each site, she better implement Catalyst 2960.
Looked at her face after she talked to me, I was really happy. I am really happy when I can help my customer. I imagining a world, where I can help not only my customer, but also my friends, families, the one I love, many peoples. But sometime I feel so powerless.
amircool while listening Sweeney Todd opera song
looking for chance to help people
Raleigh, North Carolina
6.25 pm